Portuguese Speaking Customer Service - Work in Sofia, Bulgaria
posted by: spj_bot
Mercier Consultancy MD is excited to offer a wonderful opportunity for Portuguese Speaking Customer Service Representatives, with the chance to work in vibrant Sofia, Bulgaria. This role is ideally suited for individuals who are passionate about delivering high-quality customer service and providing assistance to clients in Portuguese. As a representative, you will engage with customers, helping them navigate their inquiries and enhancing their overall experience.
Key Responsibilities
- Handle customer inquiries related to products and services via phone, email, and chat in Portuguese.
- Provide accurate information on company offerings, policies, and troubleshooting methods.
- Assist customers with account management, order processes, and any issues they may encounter.
- Resolve customer complaints and inquiries promptly to ensure a high level of customer satisfaction.
- Document all interactions and feedback in the CRM system for proper record-keeping.
- Collaborate with internal teams to enhance customer service delivery and address client needs effectively.
- Stay informed about market trends and product updates to offer relevant and helpful solutions.
Requirements