Portuguese Speaking Customer Service for Sports Betting Platform in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Sports Betting Platform based in Greece. This role is perfect for individuals who are passionate about sports and customer service. As a representative, you will assist customers in navigating the sports betting platform while providing support and information in Portuguese.
Key Responsibilities
- Manage customer inquiries related to sports betting operations, account management, and platform features via phone, email, and chat in Portuguese.
- Provide detailed information on betting options, promotions, and rules of play.
- Assist customers with account registration, deposits, withdrawals, and betting transactions.
- Resolve customer issues and complaints efficiently, ensuring a positive betting experience.
- Document all customer interactions accurately in the CRM system for effective follow-up.
- Collaborate with other departments to enhance customer satisfaction and streamline service delivery.
- Stay informed about sports events, betting trends, and platform updates to provide relevant support.
Requirements