Portuguese Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing exceptional customer support. As a representative, you will assist customers navigating their inquiries related to shipping, supply chain management, and operational processes while communicating effectively in Portuguese.
Key Responsibilities
- Manage customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Portuguese.
- Provide accurate and timely information regarding shipping rates, delivery timelines, and customs processes.
- Assist customers in resolving issues and coordinating with relevant teams for solutions.
- Document all customer interactions meticulously in our CRM system.
- Collaborate with internal departments to ensure effective communication and service resolution.
- Stay informed about industry trends and best practices to enhance customer support.
Requirements