Portuguese Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and customer experience. You will be responsible for assisting clients with inquiries related to travel accommodations, bookings, and tourism services, all while providing exceptional service in Portuguese.
Key Responsibilities
- Handle customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Portuguese.
- Provide information on available services, promotions, and travel guidelines.
- Assist customers with reservation changes, cancellations, and special requests.
- Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
- Document all interactions accurately in the CRM system for future reference.
- Collaborate with hotel and tourism partners to ensure seamless customer experiences.
- Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.
Requirements