Portuguese Speaking Customer Service For A Global Online Fashion Website
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives for a leading global online fashion website. This role is perfect for those who have a passion for fashion and desire to provide top-notch customer support. In this position, you will engage with customers in Portuguese, helping them navigate their shopping experiences and ensuring their satisfaction with our fashion offerings.
Key Responsibilities
- Assist customers with inquiries related to orders, products, delivery, and return processes via phone, email, and chat in Portuguese.
- Provide detailed information about fashion products, including sizing, styles, and availability.
- Resolve any issues related to orders, including cancellations and exchanges, in a timely manner.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to ensure seamless customer experiences.
- Stay updated on fashion trends and website promotions to provide informed assistance to customers.
Requirements