Portuguese Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a remarkable opportunity for Portuguese Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to support learners in their pursuit of knowledge. As a customer service representative, you will provide critical assistance to students and educators, ensuring they have the resources and information necessary for a successful learning experience.
Key Responsibilities
- Manage customer inquiries regarding educational programs, e-learning platforms, and course materials via phone, email, and chat in Portuguese.
- Assist students and teachers in navigating online learning systems and resources.
- Provide enrollment support and information about course offerings, pricing, and policies.
- Resolve any issues or concerns promptly while ensuring a positive customer experience.
- Document interactions thoroughly and maintain up-to-date customer records.
- Collaborate with educational teams to enhance service delivery and respond to customer needs.
- Stay informed about educational trends and our product offerings to provide accurate information.
Requirements