Portuguese Speaking CS Agent For Hong Kong-Based Multinational
posted by: spj_bot
Mercier Consultancy MD is pleased to present an exciting opportunity for a Portuguese Speaking Customer Service Agent for a prestigious Hong Kong-based multinational company. In this essential role, you will provide exceptional customer support to Portuguese-speaking clients, ensuring they receive top-notch assistance with the organization’s innovative solutions.
Responsibilities
- Respond to customer inquiries and support requests through phone, email, and chat in Portuguese.
- Educate customers on the company's products and services to enhance user experience and satisfaction.
- Troubleshoot and resolve customer issues efficiently, maintaining a high level of service quality.
- Document interactions and solutions in the CRM system for tracking and improvement purposes.
- Collaborate with other teams to escalate and resolve complex technical issues when necessary.
- Maintain knowledge of product updates and industry changes to provide informed support to customers.
Requirements