Portuguese Customer Care Agent | Gaming Industry - Athens
posted by: spj_bot
Mercier Consultancy MD is seeking a dedicated Portuguese Customer Care Agent to join our team in the thriving gaming industry based in Athens. In this role, you will provide exceptional service to our Portuguese-speaking customers, helping them navigate our gaming platforms while ensuring a positive and enjoyable experience. This is a fantastic opportunity to be part of a dynamic and innovative company within a rapidly growing sector.
Key Responsibilities
- Respond to customer inquiries in Portuguese through multiple communication channels, including phone, email, and live chat.
- Assist customers with account management, gameplay questions, and technical troubleshooting.
- Provide information on promotions, features, and services available on our gaming platform.
- Document and track customer interactions in our CRM system for quality assurance and reporting.
- Handle customer complaints with professionalism and provide effective solutions to enhance satisfaction.
- Collaborate with team members and other departments to streamline processes and improve customer experience.
Requirements