Polish Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Polish Speaking Customer Service Representatives in the Transportation industry, particularly within rail and shipping services. If you are looking for a dynamic role that combines customer service excellence with a passion for transportation, this opportunity is for you. You will be responsible for providing top-notch assistance to customers in Polish, helping them navigate their transportation inquiries and requirements.
Key Responsibilities
- Handle customer inquiries related to transportation services, booking processes, and shipping information via phone, email, and live chat in Polish.
- Provide detailed information on service options, pricing, and schedules.
- Assist customers with reservations, changes, and cancellations promptly.
- Resolve customer complaints and issues to ensure satisfaction and loyalty.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with operational and logistics teams to deliver timely information to customers.
- Stay updated on transportation policies, industry trends, and service changes.
Requirements