Polish Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about finance and eager to provide top-notch customer service. You will assist clients with their financial inquiries, helping them navigate services and solutions in a supportive and professional manner while communicating in Polish.
Key Responsibilities
- Assist customers with inquiries related to financial products and services via phone, email, and live chat in Polish.
- Provide clear information regarding account management, transactions, and service features.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Document all customer interactions and maintain accurate records in our CRM system.
- Collaborate with internal teams to ensure seamless service delivery and to address customer needs.
- Stay informed about financial regulations, products, and services to provide accurate information to customers.
Requirements