Polish Speaking Customer Service for Digital Wallet Provider - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to invite applications for the Polish Speaking Customer Service Representative role with a leading Digital Wallet Provider, based in Greece. This position is ideal for individuals who are tech-savvy and are passionate about providing excellent service to customers using digital financial solutions. As a representative, you will assist customers in Polish, helping them navigate their inquiries and ensuring a seamless digital wallet experience.
Key Responsibilities
- Handle customer inquiries regarding digital wallet services, transactions, and features via phone, email, and chat in Polish.
- Provide clear and accurate information about account setups, transactions, and troubleshooting.
- Assist customers with any issues related to account access, payment processes, and refunds.
- Resolve customer complaints and inquiries effectively while ensuring a high level of satisfaction.
- Document all customer interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with technical teams to address customer concerns and enhance service quality.
- Stay informed about industry trends and updates in digital payment solutions to provide informed assistance.
Requirements