Nordic Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Nordic Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This position is ideal for individuals fluent in one or more Nordic languages (Danish, Norwegian, Finnish, or Swedish) who are passionate about delivering exceptional customer service and support. As a member of our customer service team, you will help clients navigate their transportation needs while providing timely and accurate information.
Key Responsibilities
- Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Nordic languages.
- Provide detailed information regarding shipping options, delivery timelines, and service regulations.
- Assist customers with booking procedures, changes, and cancellations of transportation services.
- Resolve customer issues and complaints effectively to ensure a positive experience.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Work closely with operational teams to provide real-time updates and solutions to customers.
- Stay informed about transportation trends and service updates relevant to customers.
Requirements