Nordic Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and enjoy providing top-notch customer support. As a key member of our customer service team, you will assist clients with their inquiries and ensure they have a fantastic experience in their native Nordic language.
Key Responsibilities
- Provide exceptional customer service by addressing inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in a Nordic language.
- Assist customers with account management, including adjustments to subscriptions and troubleshooting service issues.
- Offer detailed information about new releases, features, and promotions within the media and entertainment sector.
- Efficiently resolve customer complaints and ensure satisfaction through effective solutions.
- Document all customer interactions accurately for future reference and follow-up.
- Collaborate with internal teams to improve service delivery and address customer needs.
- Stay informed about industry trends and company offerings to provide current information to customers.
Requirements