Nordic Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is delighted to present an opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a love for travel and customer service, this position is the perfect match for you. You will play a pivotal role in assisting guests and travelers, ensuring they have an unforgettable experience while providing support and information in Nordic languages.
Key Responsibilities
- Manage customer inquiries related to travel bookings, accommodations, and tourism services via phone, email, and chat in Nordic languages.
- Provide assistance with trip planning, including recommendations for destinations and activities.
- Resolve any customer issues or complaints efficiently to ensure satisfaction.
- Document all customer interactions and maintain accurate records in our CRM system.
- Collaborate with various teams to enhance service delivery and customer experience.
- Stay updated on industry trends and offerings to provide pertinent information to customers.
Requirements