Nordic Speaking Customer Service for Biotechnology industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an exceptional opportunity for Nordic Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology, and who excel in providing outstanding customer support. You will be responsible for engaging with clients in Nordic languages, addressing their inquiries, and guiding them through our biotechnology products and services.
Key Responsibilities
- Manage customer inquiries related to biotechnology products, services, and support via phone, email, and chat in Nordic languages.
- Provide accurate information on product specifications, applications, and availability.
- Assist customers with orders, account management, and service-related questions.
- Resolve issues and complaints promptly, ensuring a high level of customer satisfaction.
- Document all customer interactions in the CRM system to maintain accurate records.
- Collaborate with product and technical teams to address customer needs effectively.
- Stay informed about industry developments and company offerings to advise customers appropriately.
Requirements