Italian Support Specialist for Social Media Platform - Athens
posted by: spj_bot
Elevate your career with Mercier Consultancy MD as an Italian Support Specialist for a popular social media platform based in Athens! This exciting opportunity allows you to assist Italian-speaking users, helping them navigate the platform and enhance their online experience. Your role will be pivotal in maintaining user satisfaction and fostering a positive community atmosphere.
Your Role
As an Italian Support Specialist, you will provide exceptional customer service to users by addressing their inquiries related to the social media platform. Using your excellent communication skills, you will guide users through various platform features and troubleshoot their concerns.
Key Responsibilities
- Respond to user inquiries in Italian via multiple channels including chat, email, and social media.
- Assist users with account management, troubleshooting, and platform features.
- Monitor user feedback and provide insights to improve the overall user experience.
- Collaborate with other support teams to resolve complex issues efficiently.
- Maintain comprehensive records of user interactions and resolutions.
- Stay updated on platform changes and updates to provide accurate information to users.
Requirements