Italian Support Agent for a Global Logistics Firm - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is seeking an enthusiastic Italian Support Agent to join our team at a prominent global logistics firm. This position is based in Greece and offers a unique opportunity for individuals interested in the logistics industry and customer support. In this role, you will be responsible for assisting our Italian-speaking clients, ensuring their needs are met and providing a positive customer experience.
Key Responsibilities
- Provide exceptional customer service to Italian-speaking clients via phone, email, and live chat.
- Assist customers with inquiries related to shipments, logistics services, and tracking information.
- Effectively resolve customer issues and complaints to maintain high satisfaction levels.
- Document all customer interactions and issues in our CRM system for accurate tracking and follow-up.
- Work closely with other departments to ensure a seamless experience for clients and to address complex inquiries.
- Stay updated on logistics regulations, services, and company policies to provide accurate information to customers.
Requirements