Italian Speaking Parcel Recovery Specialist - Remote In Greece
posted by: spj_bot
Become a vital part of Mercier Consultancy MD as an Italian Speaking Parcel Recovery Specialist! This remote position offers you the flexibility to work from anywhere in Greece while playing a crucial role in assisting our Italian-speaking customers in recovering parcels efficiently. If you are passionate about logistics and customer service, this opportunity is perfect for you!
Your Role
As an Italian Speaking Parcel Recovery Specialist, you'll be responsible for managing inquiries related to parcel recovery operations. Your excellent communication skills and problem-solving abilities will help you navigate customer concerns and provide effective solutions.
Key Responsibilities
- Engage with Italian customers to assist with parcel recovery inquiries via phone, email, and chat.
- Provide guidance on recovery procedures and documentation requirements.
- Troubleshoot issues related to lost or damaged parcels and offer effective solutions.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate closely with logistics and support teams to ensure timely parcel recovery.
- Stay updated on company policies and parcel recovery procedures to provide accurate information to customers.
Requirements