Italian Speaking Customer Service for Transportation Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a prominent transportation company in Greece. This role is ideal for individuals who are passionate about travel and transportation, and who enjoy providing top-notch customer service. In this position, you will assist Italian-speaking customers with their travel inquiries and logistics needs, ensuring a smooth and enjoyable experience.
Key Responsibilities
- Respond to customer inquiries regarding transportation services, schedules, and reservations via phone, email, and chat in Italian.
- Assist customers with booking processes, changes to reservations, and cancellation policies.
- Provide accurate information about routes, pricing, and service options.
- Resolve customer complaints and concerns professionally and promptly.
- Document all customer interactions effectively in the CRM system.
- Collaborate with operational teams to ensure optimal service delivery.
- Stay updated on transportation regulations and company policies to provide accurate assistance.
Requirements