Italian-Speaking Customer Service for Tech Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian-Speaking Customer Service Representatives for a leading tech company in Greece. This role is perfect for individuals who are tech-savvy and have a passion for helping customers. As a customer service representative, you will communicate with clients in Italian, assisting them with inquiries related to technology products and services.
Key Responsibilities
- Handle customer inquiries related to technology products, services, and troubleshooting via phone, email, and chat in Italian.
- Provide comprehensive support for technical issues, guiding customers through problem-solving processes.
- Assist customers with product purchasing, account management, and service configurations.
- Resolve customer complaints effectively and professionally, ensuring high levels of customer satisfaction.
- Maintain detailed documentation of customer interactions and feedback in the CRM system.
- Collaborate with technical teams to facilitate efficient solutions for customer issues.
- Stay informed about the latest technology trends and company offerings to provide accurate information to clients.
Requirements