Italian Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the retail industry! This role is ideal for individuals who are enthusiastic about customer interaction and possess a strong passion for retail products and services. As a customer service representative, you will assist customers in their shopping experiences, providing knowledgeable and friendly support in Italian.
Key Responsibilities
- Respond to customer inquiries related to retail products, orders, and store policies via phone, email, and live chat in Italian.
- Offer guidance and recommendations based on customer needs and preferences.
- Assist customers with order processing, returns, and exchanges efficiently.
- Resolve customer complaints and issues with professionalism and empathy.
- Document all interactions accurately within the customer management system.
- Collaborate with other team members to improve service delivery and customer satisfaction.
- Stay updated on retail product offerings, promotions, and industry trends.
Requirements