Italian Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is eager to announce a position for Italian Speaking Customer Service Representatives in the pharmaceuticals industry. This role is an excellent opportunity for those passionate about healthcare and dedicated to providing exceptional customer support. As a representative, you will assist healthcare professionals and patients with inquiries related to pharmaceutical products and services while ensuring that communication is clear and empathetic.
Key Responsibilities
- Handle inquiries from healthcare providers and patients regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Italian.
- Provide detailed and accurate information about medication, dosage, usage, and potential side effects.
- Assist customers in navigating insurance coverage and reimbursement processes.
- Document all interactions and inquiries in the CRM system for record-keeping and follow-up.
- Collaborate with internal teams to facilitate timely solutions to customer issues.
- Stay updated on industry regulations, product updates, and company policies to provide relevant information.
Requirements