Italian Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who are passionate about travel and customer service. You will have the chance to assist guests and clients with their inquiries, providing them with memorable experiences and exceptional service in Italian.
Key Responsibilities
- Provide outstanding customer service by responding to inquiries about travel arrangements, accommodations, and local attractions via phone, email, and chat in Italian.
- Assist customers with booking processes, reservations, and itinerary planning.
- Resolve any issues or concerns related to hospitality and tourism services promptly and efficiently.
- Document customer interactions accurately and follow up to ensure satisfaction.
- Collaborate with vendors and suppliers to enhance service delivery and customer experience.
- Stay updated on industry trends, travel regulations, and promotional offers to provide relevant information to customers.
Requirements