Italian Speaking Customer Service Agent For an American Multinational - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Service Agent for a leading American multinational company, based in Athens. In this role, you will be a key player in providing outstanding support to our Italian-speaking clientele, ensuring they have the best experience with our products and services.
Responsibilities
- Field inquiries from Italian-speaking customers via phone, email, and chat, addressing their needs effectively.
- Provide detailed information about product offerings and assist with order placements and service inquiries.
- Resolve customer complaints with professionalism and a focus on delivering solutions.
- Document all customer interactions accurately in our CRM system to maintain service quality.
- Collaborate with cross-functional teams to enhance customer satisfaction and address complex issues.
- Stay up-to-date on product knowledge and company policies to offer accurate assistance to customers.
Requirements