Italian Customer Care Agent | E-Commerce - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for an Italian Customer Care Agent to join our e-commerce team. This position allows you to work remotely from anywhere in Greece, making it a perfect fit for those looking for flexibility in their career. As an Italian Customer Care Agent, you will provide top-notch support to our Italian-speaking customers, ensuring their online shopping journey is smooth and enjoyable.
Key Responsibilities
- Respond to customer inquiries in Italian via phone, email, and live chat, providing exceptional service.
- Assist customers with order placements, product questions, and service requests.
- Maintain accurate records of customer interactions in our CRM system.
- Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty.
- Collaborate with various departments to address customer needs and enhance service delivery.
- Stay updated on product knowledge, promotions, and changes to the e-commerce platform.
Requirements