Icelandic Speaking Customer Service Agent In Sofia - Fully Paid Relocation Pack
posted by: spj_bot
Mercier Consultancy MD is excited to present the opportunity for an Icelandic Speaking Customer Service Agent in Sofia, Bulgaria, accompanied by a fully paid relocation pack! This position invites you to be part of a dynamic team, providing exceptional support to Icelandic-speaking customers within a renowned global company.
Responsibilities
- Engage with Icelandic-speaking customers through phone, email, and chat to address inquiries and provide detailed product information.
- Troubleshoot customer issues effectively, ensuring timely and satisfactory resolutions.
- Document all customer interactions in the CRM system for accurate record-keeping and quality assurance.
- Collaborate with other departments to enhance customer experience and improve service processes.
- Stay updated on product offerings and company policies to assist customers proficiently.
- Promote a positive brand image by delivering high-quality customer service at all times.
Requirements