German Speaking Support Agent For Swiss Telecom Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is proud to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious Swiss telecom company. This position is based in Greece and is perfect for individuals looking to advance their careers in customer service within the telecommunications sector. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers with their inquiries and providing them with top-notch support.
Key Responsibilities
- Deliver excellent customer service to German-speaking clients through phone, email, and live chat.
- Assist customers with inquiries related to telecom services, billing, and account management.
- Effectively resolve customer issues and complaints to ensure satisfaction.
- Document all customer interactions and issues in our CRM system for accurate tracking and follow-up.
- Collaborate with other departments to address complex inquiries and enhance overall customer experience.
- Stay informed about the company's products, services, and promotions to provide accurate information to customers.
Requirements