German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.
Key Responsibilities
- Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.
- Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
- Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
- Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
- Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed.
- Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance.
Requirements