German Speaking Customer Support Specialist for Gaming company - Athens
posted by: spj_bot
Mercier Consultancy Global invites you to be part of our dynamic team as a German Speaking Customer Support Specialist for a leading gaming company in Athens. This exciting opportunity is perfect for passionate individuals who are fluent in German and have a strong interest in the gaming industry. In this role, you will provide top-notch customer support to gamers, ensuring they have the best experience possible with our client's products.
Key Responsibilities
- Deliver exceptional customer support to German-speaking clients through various communication channels, including chat, email, and phone.
- Assist customers in troubleshooting issues with their gaming accounts and provide solutions in a timely manner.
- Guide users on game features, in-game purchases, and account management.
- Document customer interactions and feedback to assist in improving service quality.
- Collaborate with internal teams to escalate complex issues and ensure resolution.
- Stay updated on current games and industry trends to provide informed assistance.
Requirements