German Speaking Customer Support Agent For Booking.com - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.
Key Responsibilities
- Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.
- Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.
- Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.
- Document interactions and updates in the CRM system accurately for future reference.
- Collaborate with various departments to address complex issues and improve customer experiences.
- Stay informed about Booking.com services, promotions, and travel trends to provide knowledgeable assistance.
Requirements