German Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a rewarding opportunity for German Speaking Customer Service Representatives in the pharmaceuticals industry. This is an excellent chance for individuals who are passionate about healthcare and dedicated to providing outstanding service to clients and healthcare professionals. As a representative, you'll play a crucial role in ensuring that inquiries related to pharmaceutical products and services are handled efficiently and effectively in German.
Key Responsibilities
- Respond to inquiries from clients and healthcare professionals regarding pharmaceutical products and services via phone, email, and live chat in German.
- Provide detailed information about medications, usage instructions, side effects, and availability.
- Assist in resolving customer complaints and issues with compassion and professionalism.
- Maintain accurate records of customer interactions and follow up to ensure resolution.
- Stay informed about pharmaceutical regulations and product knowledge to provide compliant responses.
- Collaborate with internal teams, such as sales and compliance, to enhance overall customer service.
Requirements