German Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is tailored for individuals who are dedicated to supporting health and wellness through exemplary customer service. As a representative, you will assist customers and healthcare professionals with inquiries about pharmaceutical products and services while communicating effectively in German.
Key Responsibilities
- Manage customer inquiries related to pharmaceutical products, services, and regulations via phone, email, and live chat in German.
- Provide accurate information on product details, availability, and usage instructions to customers.
- Assist healthcare professionals with order management, prescription clarifications, and any service-related questions.
- Resolve customer issues and complaints in a timely manner, ensuring high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for compliance and future reference.
- Collaborate with internal teams to improve processes and enhance the overall customer experience.
- Stay informed about industry trends, regulations, and Schering product offerings to provide knowledgeable support.
Requirements