German Speaking Customer Service for iGaming Company - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present a fantastic opportunity for German Speaking Customer Service Representatives for an iGaming company, with the flexibility to work remotely in Greece. This role is perfect for individuals who are enthusiastic about the iGaming industry and are committed to delivering exceptional customer support. As a representative, you will assist customers in navigating their inquiries and issues in German, ensuring a seamless gaming experience.
Key Responsibilities
- Handle customer inquiries regarding gaming services, promotions, and account management via phone, email, and live chat in German.
- Provide detailed information on games, betting options, and platform functionalities.
- Assist customers with account verification, payment processing, and troubleshooting issues.
- Resolve customer complaints and concerns efficiently, striving for maximum satisfaction.
- Document customer interactions accurately in our CRM system for future reference.
- Collaborate with other teams to enhance service delivery and customer satisfaction.
- Stay informed about industry trends and product updates to assist customers effectively.
Requirements