German Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer service and have an interest in construction solutions. As a representative, you will provide support and assistance to customers navigating their construction-related inquiries, all while delivering outstanding service in German.
Key Responsibilities
- Handle customer inquiries regarding construction services, project specifications, and product information via phone, email, and chat in German.
- Assist customers with project planning, quotes, and service scheduling.
- Provide information regarding industry regulations, materials, and service timelines.
- Resolve customer issues and complaints effectively, maintaining a high level of customer satisfaction.
- Document all customer interactions accurately in the CRM system for future reference, ensuring compliance.
- Collaborate with project management and operational teams to deliver up-to-date information to customers.
- Stay informed about construction trends and company offerings to assist customers effectively.
Requirements