German Speaking Customer Service for Automotive Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives within a leading Automotive Company in Greece. This position is perfect for individuals who are passionate about the automotive industry and dedicated to providing outstanding customer support. As a representative, you will engage with clients in German, assisting them with inquiries related to automotive products and services, ensuring an exceptional customer experience.
Key Responsibilities
- Manage customer inquiries related to automotive services, including vehicle specifications, maintenance, and purchasing options via phone, email, and chat in German.
- Provide detailed information about vehicles, warranty coverage, and service appointments.
- Assist customers with order placements, modifications, and handling of complaints or issues.
- Resolve customer inquiries efficiently while ensuring a positive outcome and customer satisfaction.
- Document all customer interactions accurately in the CRM system for effective record-keeping.
- Collaborate with sales and technical teams to provide the best solutions to customer queries.
- Stay updated on automotive trends and product offerings to provide accurate and current information.
Requirements