German Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Customer Service Agent to join a leading company, with the added benefit of paid relocation to Bulgaria. In this role, you will be instrumental in providing top-tier support to our German-speaking clients, ensuring they receive the best possible service and assistance.
Responsibilities
- Assist German-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.
- Provide accurate information and guidance on account management, product features, and troubleshooting.
- Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
- Document customer interactions thoroughly in the CRM system for quality tracking and follow-up.
- Collaborate with team members to identify improvements in service delivery and customer experience.
- Stay updated on company offerings and industry trends to effectively assist customers.
Requirements