German Speaking Customer Care - E-Commerce | Work In Greece
posted by: spj_bot
Join the enthusiastic team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the booming e-commerce sector! This position offers you an incredible opportunity to work in the beautiful country of Greece while utilizing your language skills to assist customers. If you have a passion for helping others and want to thrive in a vibrant work environment, we want to hear from you!
Key Responsibilities
- Provide top-notch customer support to German-speaking clients through various channels, including phone, email, and live chat.
- Assist customers with inquiries related to e-commerce transactions, product inquiries, and troubleshooting.
- Collaborate with the operations team to resolve issues quickly and efficiently, ensuring customer satisfaction.
- Document customer interactions accurately within our CRM system and follow up as necessary.
- Identify and suggest improvements to enhance the overall customer experience.
- Stay informed on the latest product offerings, promotions, and policies to deliver accurate information to customers.
Requirements