Portuguese Speaking Customer Service For A Swedish-based, Multinational
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives for a prestigious Swedish-based multinational company. In this role, you will be the key point of contact for Portuguese-speaking customers, providing exceptional service and support. If you have a passion for customer service and enjoy working within a multinational environment, we want to hear from you!
Key Responsibilities
- Manage customer inquiries via phone, email, and chat in Portuguese, delivering outstanding service and support.
- Provide detailed information about products and services offered by the multinational company.
- Assist in resolving customer issues and inquiries efficiently while ensuring a positive customer experience.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to resolve complex customer inquiries and improve service delivery.
- Stay informed about product updates and promotions to provide accurate and relevant information to customers.
Requirements