German Customer Support for the Leading Booking Site with Car Rental - Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Customer Support Representative for the leading booking site specializing in car rentals, based in the picturesque setting of Greece. In this role, you will be pivotal in assisting German-speaking customers navigate the booking process, ensuring they have a smooth and enjoyable experience during their travels.
Key Responsibilities
- Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding car rental bookings, services, and inquiries.
- Respond to customer questions with professionalism and efficiency, providing accurate information about car rental options and policies.
- Effectively handle customer complaints and issues, striving to resolve them in a manner that ensures high satisfaction.
- Document customer interactions in our CRM system, contributing to continuous improvement of our service delivery.
- Collaborate closely with the operations team to ensure seamless coordination and service delivery.
- Stay informed about the latest offers, promotions, and industry trends related to car rentals to provide informed assistance.
Requirements