French Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for those who are passionate about media content and eager to assist customers with their entertainment needs. As a representative, you will provide essential support to clients while ensuring they enjoy a seamless and engaging experience in French.
Key Responsibilities
- Manage customer inquiries related to media services, subscriptions, and entertainment options via phone, email, and live chat in French.
- Assist customers with account issues, including subscription changes, cancellations, and troubleshooting technical problems.
- Provide information on new releases, company offerings, and promotional campaigns.
- Resolve customer complaints efficiently and maintain a high standard of customer satisfaction.
- Accurately document all interactions in the CRM system and follow up as required.
- Collaborate with other departments to improve service delivery and customer experience.
- Stay informed about industry trends and company developments to better assist customers.
Requirements