French Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer support. As a representative, you will assist clients with their inquiries in French, ensuring smooth operations and satisfaction in their logistics needs.
Key Responsibilities
- Handle customer inquiries related to logistics services, including shipping, tracking, and pricing via phone, email, and chat in French.
- Provide clear and accurate information regarding shipment status, delivery times, and service options.
- Assist customers with order processing, changes, and cancellations.
- Resolve any issues or complaints promptly, ensuring a positive customer experience.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Stay informed about industry trends and company offerings to provide relevant and helpful information to customers.
Requirements