French Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Information Technology (IT) industry. If you are passionate about technology and enjoy helping clients solve their IT-related issues, this role is tailor-made for you. As a customer service representative, you will assist clients in navigating various IT services while providing excellent support in French.
Key Responsibilities
- Manage customer inquiries related to IT products, services, and technical support via phone, email, and chat in French.
- Educate customers on features, functionalities, and best practices for IT solutions.
- Assist customers with troubleshooting technical issues and provide step-by-step guidance.
- Document all customer interactions accurately in the CRM system for effective follow-up and service improvement.
- Collaborate with technical teams to resolve complex issues and enhance the customer experience.
- Stay up to date with industry trends and advancements in technology to provide relevant information.
Requirements