French Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is delighted to offer an opportunity for French Speaking Customer Service Representatives in the finance industry. This role is ideal for individuals who are passionate about customer service and have an understanding of financial products and services. As a part of our customer service team, you will provide vital assistance to clients while ensuring they receive top-notch service in French.
Key Responsibilities
- Respond to customer inquiries regarding banking services, financial products, and account management via phone, email, and live chat in French.
- Assist customers with account openings, transactions, and troubleshooting any issues they encounter.
- Provide detailed information on loan options, credit accounts, and investment products.
- Work efficiently to resolve customer complaints and enhance their overall experience.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with financial advisors and other departments to ensure seamless service delivery.
- Stay informed on industry trends, compliance regulations, and company offerings to best assist customers.
Requirements