French Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the banking industry. This role is tailored for individuals who have a passion for finance and exceptional customer service skills. As a representative, you will support clients with their banking inquiries, providing them with comprehensive assistance in French to ensure a smooth and efficient banking experience.
Key Responsibilities
- Manage incoming customer inquiries regarding banking products, services, and account management via phone, email, and chat in French.
- Assist customers with transaction inquiries, account statements, and digital banking services.
- Provide detailed information on banking options, fees, and promotional offers.
- Resolve customer complaints and issues in a prompt and professional manner.
- Document customer interactions accurately in the CRM system, ensuring compliance with banking regulations.
- Collaborate with various departments to enhance customer service delivery and address client concerns.
- Stay informed about industry changes and banking products to enhance customer interactions.
Requirements