Français/Anglais - Conseiller / Conseillère voyages pour Booking.com - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for a French/English Travel Advisor for Booking.com, located in the beautiful city of Athens. In this role, you will assist customers in planning their travel experiences by providing exceptional service in both French and English. If you are passionate about travel and customer service, we want to hear from you!
Key Responsibilities
- Provide high-quality support to customers in French and English regarding their travel inquiries and bookings.
- Assist clients with finding suitable accommodations and travel arrangements based on their preferences and needs.
- Handle reservations, changes, and cancellations efficiently to ensure a positive customer experience.
- Resolve any issues or complaints professionally, maintaining a high level of customer satisfaction.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with internal teams to enhance service quality and ensure clients receive the best possible assistance.
- Stay informed about the latest travel trends and company offerings to provide relevant advice to clients.
Requirements