Finnish Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. In this role, you will engage with clients in Finnish, assisting them with their telecommunications needs and ensuring they have a positive experience.
Key Responsibilities
- Respond to customer inquiries regarding telecommunications services, including account management, billing, and technical support via phone, email, and chat in Finnish.
- Assist customers with service inquiries, changes, and troubleshooting issues effectively.
- Provide accurate information about product offerings, promotions, and service plans.
- Resolve customer complaints and technical issues promptly, ensuring high levels of customer satisfaction.
- Maintain detailed records of customer interactions and document all changes in the CRM system.
- Collaborate with technical and operational teams to enhance service delivery.
- Stay informed about new products, services, and industry trends to better assist customers.
Requirements