Finnish Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the retail industry. This role is ideal for individuals who have a passion for customer interaction and excellence in service. You will play a crucial role in assisting customers with their inquiries related to retail products and services while delivering exceptional customer service in Finnish.
Key Responsibilities
- Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Finnish.
- Provide detailed information on product availability, pricing, and promotions.
- Assist customers with order processing, returns, and exchanges.
- Resolve customer complaints and issues with a friendly and professional approach.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with other departments to enhance customer satisfaction and streamline processes.
- Stay updated on product knowledge and retail trends to provide exceptional service.
Requirements