Finnish Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Finnish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who are passionate about helping customers with their IT-related inquiries and support needs. As part of our dedicated team, you will provide exceptional service in Finnish while guiding clients through their technical challenges.
Key Responsibilities
- Handle customer inquiries related to IT products, services, and technical support via phone, email, and chat in Finnish.
- Assist customers in troubleshooting software and hardware issues, providing clear guidance and solutions.
- Educate clients on product features, updates, and effective usage of IT solutions.
- Document customer interactions accurately and track issues to resolution.
- Collaborate with technical teams to escalate and resolve complex issues.
- Stay updated on the latest IT industry trends and product information to enhance customer service.
Requirements