Finnish Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and customer service. As a representative, you will assist clients in Finnish with inquiries related to accommodations, travel plans, and tourism services, ensuring that they receive a memorable experience.
Key Responsibilities
- Manage customer inquiries regarding hotel bookings, travel arrangements, and local tourism experiences via phone, email, and live chat in Finnish.
- Provide detailed information on services, promotions, and travel guidelines.
- Assist customers with reservation adjustments, cancellations, and special requests.
- Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for future support reference.
- Collaborate with various partners to streamline services and enhance customer experiences.
- Stay updated on travel trends, destinations, and company services to provide relevant information.
Requirements