Estonian Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social platforms and enjoy helping users navigate their experiences. As a customer service representative, you will engage with clients in Estonian, assisting them with inquiries and ensuring a positive user experience on our social media platforms.
Key Responsibilities
- Manage customer inquiries related to social media features, account management, and content guidelines via phone, email, and live chat in Estonian.
- Assist users with account setup, security concerns, and troubleshooting issues.
- Provide information on platform features, updates, and community standards.
- Resolve complaints and feedback efficiently, ensuring customer satisfaction.
- Document all customer interactions accurately and maintain organized records in the CRM system.
- Collaborate with other teams to improve user experience and address frequent issues.
- Stay informed about social media trends and platform updates to provide current information to users.
Requirements